Company Policy

This Company Policy document sets out the operating principles, service standards, and governance framework of HYNOGO LLC ("HynoGo", "we", "us", "our"). By engaging HynoGo's services, clients acknowledge and agree to the operational standards contained in this policy.

HynoGo provides corporate formation, tax registration filing, telecommunications, and documentation consultancy services. This policy ensures complete transparency, professional conduct, and fair treatment for all clients worldwide.

HynoGo is committed to delivering professional, timely, and accurate document preparation and filing services:

• All corporate filings are reviewed and submitted within stated timeframes upon client data confirmation.
• Clients receive real-time milestone notifications through our client portal dashboard at corp.hynogo.com.
• Where government backlogs occur (e.g., IRS tax ID backlogs or state registry maintenance), HynoGo provides proactive status updates.
• Document preparation is performed by trained corporate documentation specialists.

Explicit Limitations: HynoGo does not act as a law firm, CPA firm, bank, or payment processor. We do not guarantee third-party platform account approvals (such as Stripe, Wise, or Mercury), which are subject to independent financial underwriting.

HynoGo maintains transparent refund and cancellation standards:

• Government & Statutory Filing Fees: 100% NON-REFUNDABLE once submitted to any government or state registry (e.g., US Secretary of State, UK Companies House, HMRC, IRS). Government departments do not return filing fees.
• HynoConnect Phone Numbers & SIM Activations: 100% NON-REFUNDABLE once provisioned in your account, as carrier line leasing and allocation fees are permanently committed.
• HynoGo Formation Service Fee: A conditional 3-day refund is available prior to the submission of state filing documents on your behalf, minus nominal payment gateway processing fees.
• Payment Consultancy Packages: Non-refundable once specialist document review has commenced.
• EIN & Add-On Registrations: Fully refundable if HynoGo cannot obtain the EIN due to an internal clerical error; non-refundable once issued by the IRS.

HynoGo maintains rigorous quality control procedures for all filings:

• Every formation filing is cross-checked for typographical accuracy against client-provided information before submission.
• Corporate names are pre-cleared against state and Companies House databases to minimize name rejection delays.
• Automated identity checks are performed via Didit to safeguard entity legitimacy.
• Clients are notified 60 days in advance of statutory corporate renewal and annual report deadlines.

All HynoGo personnel, contractors, and partners must:

• Maintain strict confidentiality of client personal and corporate records.
• Treat every client with dignity, courtesy, and professional diligence.
• Avoid false promises, exaggerated claims, or unauthorized legal/tax advice.
• Comply with all applicable US and international anti-corruption, anti-money laundering, and privacy laws.

Clients engaging HynoGo agree to:

• Provide accurate, authentic, and complete information during onboarding.
• Complete mandatory identity verification via Didit.
• Use formed entities and virtual numbers exclusively for lawful business activities.
• Maintain ongoing corporate compliance, annual reports, and local tax return filings.

HynoGo disclaims liability for legal or tax penalties resulting from client failure to maintain required ongoing filings.

• Regular support queries are answered within 24 to 48 business hours.
• Critical filing escalations receive prioritized review within 4 business hours.
• All official corporate documents are delivered securely to corp.hynogo.com.

We take client satisfaction seriously. If you experience an issue with our service:

• Step 1: Email [email protected] with your order reference and a description of the issue.
• Step 2: Our compliance desk acknowledges receipt within 1 business day.
• Step 3: A formal written resolution is issued within 5 to 10 business days.
• Step 4: Unresolved matters are reviewed directly by executive management.

Last updated: September 2026