Cancellation Policy

This Cancellation Policy outlines the conditions under which you may cancel a service order placed with HYNOGO LLC ("HynoGo", "we", "us", "our"). Because our business involves filing legal documents directly with government registries and immediately provisioning carrier telecommunication assets, cancellation eligibility is strictly determined by the processing stage of your order at the time your written cancellation notice is received.

To cancel an active order, you must contact our support team immediately in writing:

• Email: [email protected] (or [email protected])
• Subject Line: Cancellation Request - [Order Reference Number]
• Required Details: Full legal name, account email address, specific service ordered, and reason for cancellation.

Cancellation requests are time-stamped upon receipt in our billing inbox. Our team will verify whether your formation filings or carrier allocations have commenced and respond in writing within one (1) business day.

An order is eligible for cancellation and a refund of HynoGo's service fee (subject to our Refund Policy) only under the following conditions:

• Pre-Filing Company Formation Orders: US LLC or UK LTD formation orders where your application has NOT yet been submitted to the Secretary of State or Companies House.
• Timeframe: The written cancellation request must be received within three (3) calendar days of the original purchase date.
• Deductions: Any third-party payment processing charges (such as gateway processing fees) incurred during transaction processing will be deducted from the refunded service fee amount.

The following orders are strictly NON-CANCELLABLE once initiated:

• Submitted Government Filings: Any US LLC or UK LTD formation order where documents have already been lodged with the Secretary of State, Delaware Division of Corporations, or UK Companies House. Once submitted into state registry systems, filings cannot be stopped, cancelled, or refunded by state authorities.
• Provisioned HynoConnect Virtual Numbers & SIM Lines: Once a virtual phone number, carrier DID, or SIM line has been provisioned and allocated to your dashboard, the order cannot be cancelled for a refund, as telecommunications carrier leasing and routing fees are committed upon assignment.
• Tax & Statutory Add-Ons (EIN, ITIN, BOI, VAT, UTR): Once documentation has been drafted, reviewed, or submitted to the IRS, FinCEN, or HMRC.
• Payment Gateway & Banking Consultancy: Once documentation review and preparation has commenced by our consulting team.
• Delivered Services: Any order where final documents or certificates have been delivered to your client dashboard at corp.hynogo.com.

• US LLC Formations: Must be cancelled within 3 calendar days of purchase AND prior to state registry submission. Our compliance team typically prepares and submits state filings within 24 to 48 business hours of receiving required details.
• UK LTD Formations: Companies House filings are often processed rapidly (often within hours of order verification). Cancellation must occur before submission to Companies House.
• HynoConnect Phone Numbers: Carrier allocation is automated upon purchase. Cancellation must occur before provisioning is triggered.
• Consultancy Services: Must be cancelled within 24 hours of purchase, before our specialists initiate entity review.

If your company formation has already been approved and registered with the state or Companies House, the legal entity exists as an active corporate person. If you no longer wish to operate the business, the company cannot be 'cancelled'—it must be formally dissolved or struck off through the relevant jurisdiction.

HynoGo provides formal dissolution and strike-off filing services for both US LLCs and UK LTDs upon request.

When a cancellation request is approved:

• Your order status in the client portal (corp.hynogo.com) will be updated to 'Cancelled'.
• Any eligible refund will be remitted to your original payment method within 5 to 10 business days.
• A formal written confirmation will be delivered to your registered email address.

If cancellation is declined because government filing or carrier provisioning has already occurred, you will receive a transparent status report with official filing confirmation.

For cancellation inquiries or assistance:

Last updated: September 2026